Terms of service
Last Updated: June 3, 2026
Please read these Terms and Conditions carefully before using the INTELLEVO website.
By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website or services.
1. Definitions
For the purpose of these Terms and Conditions:
Company, we, us, or our refers to INTELLEVO LLC, located at 23 Amer Street, 2nd Floor, off Dokki Street, Dokki, Giza 12311, Egypt.
Website refers to INTELLEVO, accessible at https://www.intellevo.com.
Service refers to the Website and any related online services provided by INTELLEVO.
Goods refers to the products offered for sale through the Website.
Order refers to a purchase request made by you for Goods from INTELLEVO.
Account refers to a unique account created for you to access certain parts of the Service.
Device refers to any device that can access the Service, including a computer, mobile phone, tablet, or other digital device.
Third-Party Service refers to any services, websites, content, products, or resources provided by third parties that may be linked to, displayed on, or made available through our Website.
You refers to the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
2. Acceptance of Terms
These Terms and Conditions govern your use of the Website and form an agreement between you and INTELLEVO.
By accessing or using the Website, you confirm that you have read, understood, and agreed to these Terms. These Terms apply to all visitors, users, customers, and others who access or use the Website.
You confirm that you are at least 18 years old or have the legal authority to enter into this agreement. INTELLEVO does not permit individuals under the age of 18 to use the Service.
Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy before using the Website.
3. Placing Orders
By placing an Order through our Website, you confirm that you are legally capable of entering into a binding contract.
When placing an Order, you may be asked to provide certain information, including your name, email address, phone number, billing address, shipping address, payment details, and any other information required to complete your purchase.
You confirm that all information you provide is accurate, complete, and current. You also confirm that you have the legal right to use any payment method submitted in connection with your Order.
By submitting your information, you authorize us to share the necessary details with payment processors, delivery providers, or other third parties required to complete your Order.
4. Order Cancellation and Refusal
INTELLEVO reserves the right to refuse or cancel any Order at any time for reasons including, but not limited to:
- Product unavailability
- Errors in product descriptions, specifications, or prices
- Errors in your Order information
- Suspected fraud, unauthorized activity, or illegal transactions
- Payment authorization issues
If your Order is cancelled after payment has been made, we will process a refund in accordance with our Return and Refund Policy.
5. Returns and Refunds
Products purchased from INTELLEVO may only be returned in accordance with our Return and Refund Policy.
Our Return and Refund Policy forms part of these Terms and Conditions. Please review it carefully to understand your rights and responsibilities regarding returns, cancellations, exchanges, and refunds.
Returned products must be in the same condition in which they were received, including original packaging, accessories, documents, manuals, and any included items. Products that are damaged, used, incomplete, altered, or not returned in their original condition may not be eligible for a refund.
Refunds, where approved, will be processed in accordance with the timelines and conditions stated in our Return and Refund Policy.
6. Product Availability, Errors, and Inaccuracies
We aim to keep product information, prices, images, specifications, availability, and descriptions accurate and up to date. However, errors, inaccuracies, or delays may occur.
INTELLEVO does not guarantee that all product information on the Website is always accurate, complete, reliable, current, or error-free.
We reserve the right to correct any errors, inaccuracies, or omissions, and to update or change information at any time without prior notice. We may also revise, suspend, or discontinue any product or service listed on the Website.
7. Prices and Payment
All prices listed on the Website are subject to change without prior notice.
INTELLEVO reserves the right to revise prices at any time before accepting an Order. In certain cases, prices may also be revised after an Order is placed due to circumstances beyond our control, including changes in customs duties, shipping costs, currency exchange rates, government actions, supplier pricing, or other external factors.
If a price change affects your Order after it has been placed, we will contact you. You may have the right to cancel the Order if you do not accept the revised price.
Payment may be made through the payment methods available on our Website. Payment cards and online payment methods are subject to validation, authorization, and approval by the relevant payment provider.
If payment authorization is not received, INTELLEVO will not be responsible for any delay or non-delivery of your Order.
8. User Accounts
When creating an Account with INTELLEVO, you must provide accurate, complete, and current information.
You are responsible for keeping your login details and password secure. You are also responsible for all activities that occur under your Account.
You agree not to share your password with any third party. If you become aware of any unauthorized access, security breach, or misuse of your Account, you must notify us immediately.
INTELLEVO reserves the right to suspend or terminate Accounts that contain false information, violate these Terms, misuse the Website, or engage in unlawful, offensive, or harmful activity.
9. Third-Party Links
Our Website may contain links to third-party websites, services, or content that are not owned or controlled by INTELLEVO.
We are not responsible for the content, privacy policies, terms, practices, products, or services of any third-party websites or services.
Accessing third-party links is at your own risk. We strongly recommend reviewing the terms and privacy policies of any third-party websites you visit.
10. Termination
We may suspend or terminate your access to the Website or your Account at any time, without prior notice, if you violate these Terms or if we believe your use of the Service may cause harm to INTELLEVO, other users, or third parties.
Upon termination, your right to use the Service will stop immediately.
If you wish to terminate your Account, you may stop using the Service or contact us for assistance.
11. Limitation of Liability
To the maximum extent permitted by applicable law, INTELLEVO, its affiliates, suppliers, partners, employees, or service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Website or products purchased through the Website.
This includes, but is not limited to, loss of profits, loss of data, business interruption, loss of privacy, personal injury, or any other damages related to the use of the Service.
INTELLEVO’s total liability for any claim related to the Service or Goods shall be limited to the amount actually paid by you for the relevant Order, unless otherwise required by applicable law.
12. Website Disclaimer
The Website and Service are provided on an “as is” and “as available” basis.
INTELLEVO makes no guarantee that the Website will always be available, uninterrupted, secure, error-free, or free from viruses, malware, or harmful components.
We do not guarantee that the Website will meet your expectations, operate without interruption, or that any errors or defects will be corrected immediately.
To the maximum extent permitted by law, INTELLEVO disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and availability.
13. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Egypt, without regard to conflict of law principles.
Your use of the Website may also be subject to other applicable local, national, or international laws.
14. Dispute Resolution
If you have any concern or dispute regarding the Website, products, services, or these Terms, you agree to first try to resolve the matter informally by contacting INTELLEVO.
We will make reasonable efforts to respond to and resolve your concern in a fair and timely manner.
15. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to achieve its intended purpose to the greatest extent permitted by law.
The remaining provisions will continue in full force and effect.
16. Waiver
Failure by INTELLEVO to enforce any right or provision under these Terms shall not be considered a waiver of that right or provision.
Any waiver of a breach shall not be considered a waiver of any future breach.
17. Translation
These Terms and Conditions may be translated into other languages for convenience. In case of any conflict or inconsistency between a translated version and the English version, the English version shall prevail.
18. Changes to These Terms
INTELLEVO reserves the right to update, modify, or replace these Terms and Conditions at any time.
If we make material changes, we will make reasonable efforts to provide notice before the updated Terms take effect.
By continuing to access or use the Website after any changes become effective, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, please stop using the Website and Service.
19. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: customercare@intellevo.com
Contact Page: https://www.intellevo.com/contact