Shipping policy

Last Updated: June 3, 2026

Thank you for shopping with INTELLEVO.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with INTELLEVO, you agree to the terms outlined below.

1. Company Information

This website is owned and operated by INTELLEVO LLC.

Address: 23 Amer Street, 2nd Floor, off Dokki Street, Dokki, Giza 12311, Egypt
Website: https://www.intellevo.com
Email: customercare@intellevo.com

2. Shipping Coverage

INTELLEVO currently provides delivery services within Egypt.

Delivery availability may vary depending on the product type, delivery location, order size, and courier service coverage.

For large products, including SMART interactive displays or other professional technology solutions, delivery arrangements may be confirmed separately by our team after the order is placed.

3. Order Processing Time

Orders are processed during official business days, excluding weekends and public holidays.

Once your order is received and payment is confirmed, our team will begin processing your order. Processing time may vary depending on product availability, order confirmation, and delivery requirements.

If there is any delay, stock issue, or additional information required to complete your order, our team may contact you using the contact details provided during checkout.

4. Delivery Time

Estimated delivery times may vary based on your location, product availability, courier operations, and the nature of the ordered Goods.

Standard delivery for available products is usually completed within a reasonable timeframe after order confirmation. However, delivery timelines are estimates only and are not guaranteed.

For large, fragile, or specialized products, including SMART interactive displays, delivery may require prior scheduling with the customer.

5. Shipping Fees

Shipping fees may vary depending on the delivery location, product size, order weight, courier fees, and any special handling requirements.

Shipping charges, where applicable, will be displayed during checkout or communicated to you before your order is confirmed.

For certain products, promotional offers, or specific order values, INTELLEVO may offer free delivery at its discretion.

6. Delivery of Large or Special Products

Some products may require special handling, scheduled delivery, or professional installation.

For products such as SMART interactive displays, large screens, or business and education technology solutions, INTELLEVO may contact you to confirm delivery details, installation requirements, site accessibility, and preferred delivery timing.

Delivery and installation terms may vary depending on the product, offer, project scope, or agreement with the customer.

7. Customer Responsibilities

To ensure successful delivery, you are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Phone number

  • Complete delivery address

  • Building, floor, apartment, or office details where applicable

  • Any special delivery instructions

INTELLEVO will not be responsible for delivery delays or failed delivery attempts caused by incorrect, incomplete, or unavailable customer information.

If the courier or delivery team cannot reach you or access the delivery location, additional delivery charges may apply for re-delivery.

8. Order Tracking

Where available, tracking information may be shared with you by email, SMS, phone, or any other communication method used by INTELLEVO or the courier service.

For orders that require direct coordination, our team may contact you to provide updates instead of automated tracking.

9. Delivery Inspection

We recommend that you inspect your order upon delivery.

If the package appears damaged, opened, incomplete, or incorrect, please notify the delivery representative immediately where possible and contact INTELLEVO as soon as possible.

For damaged, defective, or incorrect products, please contact us with your order details and supporting photos or videos where applicable.

10. Failed Delivery or Refused Orders

If an order cannot be delivered due to incorrect address details, customer unavailability, refusal to receive the order, or failure to respond to delivery attempts, the order may be returned to INTELLEVO.

In such cases, additional shipping or handling fees may apply. Refunds, where applicable, will be handled in accordance with our Return and Refund Policy.

11. Delays Beyond Our Control

INTELLEVO is not responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Government actions

  • Customs or regulatory delays

  • Road closures or transportation disruptions

  • Force majeure events

  • Incorrect or incomplete customer information

We will make reasonable efforts to keep you informed if we become aware of any significant delivery delay.

12. Risk of Loss or Damage

Risk of loss or damage to the Goods passes to you once the order is delivered to the address provided by you or received by an authorized person on your behalf.

For returns, the risk and cost of returning Goods to INTELLEVO remain your responsibility unless the return is due to an error by INTELLEVO or a confirmed product defect.

13. Changes to Shipping Policy

INTELLEVO reserves the right to update, modify, or replace this Shipping Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or placing orders after changes are published means you accept the updated Shipping Policy.

14. Contact Us

If you have any questions about this Shipping Policy or need support with your order, please contact us:

Email: customercare@intellevo.com
Contact Page: https://www.intellevo.com/contact